Terms and Conditions

1. Acceptance of Terms

By visiting the website, submitting an inquiry, creating an account, placing an order, making payment, completing KYC, accepting delivery or using a rented product, you agree to these Terms and Conditions, the Privacy Policy, Rental Agreement, Cancellation and Refund Policy, Security Deposit and Damage Policy, KYC Consent Notice and any order-specific terms shown at checkout.

2. Services

Techflu provides IT hardware rental and related services, including laptops, desktops, servers, LED/LFD displays, printers, installation, repair, maintenance and support.

B2B services are inquiry and quotation based. B2C laptop rentals may be offered online in selected serviceable locations, initially including Bengaluru, and may later expand to other cities.

3. Eligibility

You must be legally competent to contract under Indian law. B2C rentals are intended for adults. You must provide true, complete and updated information during registration, checkout, payment, KYC, delivery and support.

Techflu may refuse, hold, cancel or reject any order where identity verification, address verification, payment verification, risk checks, stock availability or internal approval is incomplete or unsatisfactory.

4. Product Information and Pricing

Product images, specifications, condition descriptions and availability are indicative and subject to change. Rental pricing may vary by model, configuration, city, duration, offer, taxes, delivery charge, refundable security deposit and availability.

"Starting at ₹X/month" means the lowest listed monthly rental price for the relevant product, usually linked to the longest rental duration, unless stated otherwise.

Before payment, the checkout page will show the monthly rental, rental duration, refundable security deposit, applicable taxes, delivery charges, coupon/discount if any, first rental amount if collected before delivery, and total payable.

5. Refundable Security Deposit

To place a B2C rental order, the customer must pay a refundable security deposit equal to two months' rent, unless a different deposit amount is displayed at checkout.

The refundable security deposit is not advance rent and will not be automatically adjusted against monthly rental payments unless Techflu expressly approves such adjustment in writing or under the applicable policy.

The security deposit is held to protect Techflu against unpaid rent, late fees, device damage, loss, theft, missing accessories, misuse, unauthorised transfer, recovery costs or breach of rental terms.

The security deposit will be refunded after return of the device, inspection, settlement of outstanding dues and completion of internal checks, subject to deductions permitted under these Terms, the Rental Agreement and the Security Deposit and Damage Policy.

6. Monthly Rent and Billing Cycle

Monthly rent is payable separately from the refundable security deposit. The rental period starts from the actual date on which the device is delivered to the customer and accepted through Techflu's delivery process.

The monthly rental payment will be due every month on the same calendar date as the actual delivery date. For example, if the device is delivered on 10 July, the monthly rental due date will be the 10th of every month.

If a billing date falls on a date not available in a particular month (such as the 29th, 30th or 31st), the due date may be treated as the last calendar day of that month.

Techflu may require the first month's rent to be paid at checkout, before dispatch or at delivery before handover. The exact amount payable before delivery will be displayed to the customer.

7. Order Placement and Approval

Payment of the refundable security deposit or first rental amount does not mean the order is finally approved. All B2C orders remain subject to KYC verification, document review, address verification, payment verification, risk review, stock availability and final approval by Techflu.

If the order is rejected before delivery, refund of the refundable security deposit and any collected rent will be processed as per the Cancellation and Refund Policy, subject to deductions only where legally permitted and disclosed.

8. Account Verification

Users may be required to verify their mobile number and email through OTP. Techflu may apply rate limits, security checks, fraud checks and account restrictions to protect customers, assets and the platform.

9. KYC Verification

After successful payment, the user will be redirected to the KYC verification flow. The order status may show as "Payment Completed – KYC Pending" until KYC is completed.

The standard KYC process may include:

• Aadhaar-based verification through Digio or another authorised verification service provider, subject to applicable law and user consent.
• Upload of one additional valid ID proof such as PAN, driving licence, passport, voter ID or other Techflu-approved document.
• Student ID upload where the customer has used a student coupon, student offer or student-specific pricing.

Techflu may also request address proof, employment/student details, business details, references, selfie/live photo, delivery confirmation or other reasonable verification information depending on risk, order value, device type and internal policy.

10. Aadhaar Verification

Where Aadhaar-based verification is used, it will be conducted only for identity verification, fraud prevention, rental risk assessment and asset protection. Aadhaar submission and verification must be consent-based and handled through a lawful verification method.

Techflu will not publicly display Aadhaar numbers and will use reasonable safeguards to avoid unnecessary storage of full Aadhaar numbers. Where copies are stored, masked or redacted Aadhaar will be used wherever feasible.

11. Student Offers

Student offers are conditional. If a student coupon or student discount is applied at checkout, the customer must upload a valid student ID or institution-issued proof.

If student verification is rejected, Techflu may remove the student discount and ask the customer to pay the difference, request corrected proof, or cancel/reject the order as per the applicable policy.

12. Manual Review and Order Status

After KYC submission, the order will move to manual review by the Techflu admin team. The admin team may approve, reject, or request resubmission of documents.

The customer dashboard may show statuses such as: Order Placed, Payment Completed, KYC Pending, KYC Submitted, Under Review, KYC Approved, KYC Rejected, Delivery Processing, Out for Delivery, Delivered, Active Rental, Return Scheduled, Device Under Inspection, Deposit Refund Processing, Closed.

13. KYC Rejection and Resubmission

If documents are unclear, mismatched, expired, incomplete or otherwise insufficient, Techflu may ask the customer to re-upload corrected documents.

If KYC or order review is finally rejected before delivery, Techflu will process refund of the refundable security deposit and any collected rent as per the Cancellation and Refund Policy.

If rejection is due to suspected fraud, forged documents, impersonation, misuse, non-cooperation or unlawful activity, Techflu may hold processing, cancel the order, restrict the account and take lawful action.

14. Delivery

After order approval, the order will move to the delivery team for processing. Delivery is subject to stock availability, serviceability, customer availability, address verification, payment completion and operational feasibility.

At delivery, Techflu or its delivery staff may verify customer identity, delivery address, device details and handover condition. Delivery staff may capture photographs, geo-tagged evidence, customer house/nameplate images, device condition images and customer acknowledgment.

The customer must inspect the device at delivery and promptly report visible damage, missing accessories or mismatch.

15. Customer Responsibilities

The customer must use the rented device carefully, lawfully and only for normal personal, educational or business use, as applicable.

The customer must not sell, pledge, sub-rent, transfer, tamper with, open, repair, replace parts, remove asset tags, install illegal software, use the device for unlawful activities, relocate it outside the approved city/address without consent, or deny lawful inspection, recovery or return.

16. Payments, Late Fees and Default

Monthly rent is payable on the applicable due date. If payment is delayed, Techflu may send reminders, charge disclosed late fees, suspend support, restrict extension, adjust amounts against the refundable security deposit, initiate device recovery and take lawful collection action.

Any late fee, recovery charge, damage charge or penalty must be reasonable, disclosed and proportionate.

17. Extension, Return and Early Closure

Customers may request extension or return through the dashboard or support channel. Approval may depend on account status, payment status, device condition and Techflu policy.

Early return, cancellation, refund, rent adjustment and deposit refund will be governed by the Cancellation and Refund Policy, Rental Agreement and Security Deposit and Damage Policy.

18. Damage, Loss and Theft

The customer is responsible for loss, theft, missing accessories, physical damage, liquid damage, misuse, tampering, unauthorised repair, software misuse or damage beyond normal wear and tear.

Techflu may inspect the device at return and deduct reasonable repair, replacement, missing accessory, recovery, unpaid rent or damage amounts from the refundable security deposit. If the deposit is insufficient, the customer must pay the balance.

19. Refund of Security Deposit

The refundable security deposit will be processed after:

• Return of the rented device and accessories.
• Physical and technical inspection.
• Confirmation of no unpaid rent or charges.
• Deduction of damage, loss, missing accessory, late fee, recovery cost or other lawful dues, if applicable.
• Closure approval by Techflu.

20. B2B Inquiries

B2B inquiries submitted through the website are not binding orders. B2B rentals will be governed by separate quotations, purchase orders, master rental agreements, service-level agreements or written contracts.

21. Website Use and Intellectual Property

All website content, logos, product descriptions, designs, software, workflows, images, documents and materials belong to Techflu or its licensors. Users must not copy, scrape, misuse, reverse-engineer, interfere with or commercially exploit the website without permission.

22. Limitation of Liability

To the maximum extent permitted by law, Techflu will not be liable for indirect, incidental, special or consequential losses, loss of profits, loss of data, business interruption or third-party misuse.

Nothing in these Terms limits rights that cannot be limited under applicable Indian consumer protection or data protection laws.

23. Suspension and Termination

Techflu may suspend or terminate access, cancel an order, recover devices or refuse future services in case of non-payment, failed KYC, suspected fraud, misuse, breach of terms, unlawful activity or risk to Techflu's assets, staff, customers or platform.

24. Changes to Terms

Techflu may update these Terms from time to time. Updated terms will be posted on the website with the effective date. Continued use of the website or services after update means acceptance of the revised terms.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer protection rights, courts at Bengaluru, Karnataka shall have jurisdiction.

26. Contact

For any questions about these Terms, contact us at support@techflu.net.